Please click on one of the following POLICIES to link directly to it. Or scroll down the page to view all.
All ticket sales are final. Those events presented by other companies or groups will be the responsibility of the presenting company. Management reserves the right to refund purchase price and refuse admission.
"Babes in arms" or children under two years of age are not permitted in the theatre. In the case of family or Wee Ones performances, every person must have a ticket, regardless of age.
We welcome children, but very young children can be disruptive to a performance. Children should be able to sit quietly in their own seats throughout a performance. Children unable to do so, along with the adult accompanying them, may be asked by an usher to leave the auditorium. Please use discretion in choosing to bring a child. THE BABY-SITTER HOTLINE is available one hour prior to and throughout performances. Baby-sitters can call 905-688-5550 x3558 for the Sean O'Sullivan Theatre and x3337 for the David S. Howes Theatre.
When the weather outside is frightful...watch our home page for up to date notices.
For information on performance cancellation due to inclement weather, please listen to one of the following radio stations for regular updates: 91.7 GIANT FM, CKTB 610AM, EZ Rock 105.7FM, or HTZ 97.7FM.
If a concert is cancelled by Centre for the Arts Management, all ticket holders will be contacted by email or phone and refunds will be offered. Ticket buyers are required to return their tickets, either in person, or by mail in order to receive the refund.
Complimentary ticket exchange privileges are available to Hot Ticket Members. For a small service charge, we will exchange your tickets for comparable seats to another performance, subject to availability and 48 hours prior to the earliest performance. Discounted tickets may be exchanged for full price tickets by paying the difference and the service charge. There are no refunds or exchanges on shows which have already occurred. Please contact the Box Office for the procedure and charges.
All orders received by phone, fax, mail or over the internet are subject to a non-refundable $4 handling fee. This fee is not charged for tickets purchased in person at the Box Office.
Tickets ordered by telephone, mail or fax will be mailed to you if the order is received more than two weeks prior to the performance. Otherwise, tickets will be held at the Box Office for pickup on the day/evening of performance. All orders received prior to August 15 will be held at the Box Office until that time.
Ticket orders purchased online can be printed at home or canl be held at the Box Office for pick up. If you choose to pick them up, please bring your confirmation e-mail and credit card for verification.
Please identify the type of ticket you are purchasing when placing your order at the Box Office; Adult, Child, Gold, Platinum, etc. Unfortunately, adjustments cannot be made once an order has been processed.
Discounts exist for most Centre for the Arts Adult events as follows:
Both the Sean O’Sullivan and David S. Howes Theatres are wheelchair accessible with special locations available for wheelchair seating. Phonic Ear services are also available for the hearing impaired. Please inform the Box Office of your needs when purchasing tickets. For medical and first aid emergencies while on site, please contact the Audience Services Supervisor on duty in the theatre lobby.
All tickets are subject to 13% HST.
FIF is the Facility Improvement Fund. This is a surcharge on all tickets purchased in the amount of $1.50 to $2.00 per ticket. It is included in the advertised price of the ticket. The funds raised are used for capital repairs on the building such as roof repairs, new seats, lighting etc.
The programme content is subject to change without notice. The appearance of specific artists or attractions is not guaranteed. Substitutions may be made, or concerts may be rescheduled.
Contact the Box Office and a duplicate ticket voucher will be issued (at no charge) for you to pick up on the day of the show. However, the Box Office must have a record of the original order in the computer...so be sure when you order tickets, you give us all the information we request.
Refunds are only given in the event of a show's complete cancellation, or at the discretion of management. In the event that you are unable to use your tickets, please contact the Box Office. If the show is sold out, every effort will be made to sell the tickets on your behalf and your money will be refunded. There is a $4 per ticket service charge for this service.
If you are unable to attend a CFTA performance, return your tickets to the Box Office at least 24 hours prior to request a tax receipt. A tax receipt for the value of the tickets will be issued by Brock University for amounts over $25.00.
So as not to disturb patrons already seated, latecomers and those who leave the theatre during a performance will be admitted to the theatres at a suitable break in the program at the discretion of the Audience Services staff.
Flash photography and any video or audio recording is STRICTLY PROHIBITED without written permission of artist management. Violators may be ejected. Management reserves the right to inspect all bags and purses. Some performers may allow non-flash photography as long as it is taken from your assigned seat, not excessive and not intrusive or disruptive to the artists or other patrons. PLEASE REMEMBER TO TURN OFF ALL CELL PHONES.
Centre for the Arts reserves the right to photograph and/or film performances and audiences for promotional or editorial use.
Centre for the Arts is committed to respecting the personal information of all the theatre’s patrons, members, volunteers, staff, web-users and other stakeholders. Personal information collected at the time of every ticket sale, donation or membership transaction is collected under the guidelines of the Federal Personal Information Protection and Electronic Documents Act, solely for the purpose of verification, communication, or promotion for and about Brock’s Centre for the Arts. In order to protect the privacy of our patrons, members and supporters, the theatre has adopted the following policies:
Personal information is any information that can be used to distinguish, identify or contact a specific individual. This information can include an individual’s opinions, beliefs, as well as facts about, or related to, the individual.
Exceptions: business contact information and certain publicly available information, such as names, addresses and telephone numbers as published in telephone directories, on business cards, etc. are not considered personal information.
The Centre for the Arts uses personal information to better serve our patrons and to expand our community. Primarily, this includes:
The Centre for the Arts is committed to using personal information in a respectful and useful way. Patrons, members and supporters will receive information that we believe will be in their best interest. The Centre for the Arts will also commit itself to ensuring that patrons, members and donors do not receive more than a reasonable number of letters, e-mail or telephone calls.
If an individual requests that their personal information not be used for one of these purposes as noted above, or for any other purpose, that request will be honored. The individual’s account will be updated accordingly.
An organization is responsible for the protection of personal information* (*def’’n below) and the fair handling of it at all times, throughout the organization and in dealings with third parties. Care in collection, using and disclosing personal information is essential to continued consumer confidence and good will. The 10 principles that business must follow are:
Accountability – requires organizational accountability for personal information under their control.
Identifying purposes – explanation of purpose(s) for collection, use, and disclosure of
Consent – requires appropriate form of consent prior to collection, use, and disclosure
1. (GRANDFATHER = you do not need to re-collect information you have already
obtained, but you must obtain consent to continue to use or disclose this information
Limiting collection – must limit collection of personal information to that which is necessary
for intent and purpose
Limiting use, disclosure, and retention – use only for stated purpose(s); retain only as long
as necessary to satisfy purpose; destroy/erase or make anonymous info that is no longer required.
Accuracy – update info and keep as accurate as possible to serve stated purposes
Safeguards – create security safeguards (paper and electronic as req’d) appropriate to the
sensitivity of the information
Openness – communicate your policies and practices relating to the management of personal information collected by your organization
Individual Access – open communication and access for an individual for their own information
Challenging Compliance – individuals must be able to address or challenge your
organization’s compliance with the Act
(*) DEFINITION = What is “personal information?” (extracted from Privacy Commissioner of Canada website)
Personal information is any factual or subjective information, recorded or not, about an identifiable individual. It can include age, name, weight, height, medical records, ID numbers, income, ethnic origin, or blood type, opinions, evaluations, comments, social status, or disciplinary action; and, employee files, credit records, loan records, existence of a dispute between a consumer and a merchant, intentions (for example, to acquire goods or services, or change jobs.)
Personal information does not include your job title, telephone number or address, anything that might appear on your business card, or can be found through publicly available information such as the telephone book.
Questions or comments regarding this policy or the administration of the Privacy Act at the Centre for the Arts may be directed to Debbie Slade, Director; 905-688-5550 x3217 or e-mail email@example.com